30-Day Comfort Guarantee

We offer a 30-day comfort guarantee starting from the date you receive your pillow. Please allow 7–10 days to adjust to the cervical support before requesting an exchange or return. All returns or exchanges must be postmarked within 30 days of receipt.

Mail your package to:

The Fulfillment Company
615 West Johnson Avenue, Suite 104
Cheshire, CT 06410

Please include:

• The pillow in its original bag
• Your receipt 
• Completed Exchange and Return form, Download HERE

Additional Information:

1. Shipping: We recommend using the USPS and a mailing bag instead of a box as the most cost-effective option, as we do not provide pre-paid return labels. The USPS, does not sell mailing bags, you will need to package before shipping. If necessary, the pillow can be carefully rolled to fit into the bag. 
2. Processing Time: Returns and exchanges typically take 2–3 weeks to process once received. If paperwork is incomplete or missing, this may delay your return or exchange.  
3. Tracking Number: We recommend keeping your tracking number for reference. This ensures you can verify delivery if needed. 
4. Refunds: We will refund your card used for the initial purchase.   
5. Exchanges: Exchanges must be for the same pillow size as purchased; only color changes within that size are allowed. We will cover return shipping to the address provided.