We offer a 30 day return policy. Please fill out the return/exchange form in it's entirety and enclose in your return. We do not provide any prepaid labels. You may choose any carrier to ship with. Once we receive the item(s) please allow 5-7 business days for processing. The card used at time of purchase will be refunded once we have processed the return. Please use this link to access the form: https://www.pillowise-usa.com/exchange-and-return-form