30-Day Comfort Guarantee

We offer a 30-day comfort guarantee starting the day you receive your
order. Please allow 7 to 10 days to adjust to the cervical support before
requesting a return or exchange. All returns and exchanges must be
submitted within 30 days of delivery.

How to start your return or exchange

1. Click (Start a Return or Exchange).

2. Enter the email address you used for your order and your order number
   (for example #5675, shown in your order confirmation email). Your order
   details load automatically.

3. Select the item you are sending back and choose Refund or Exchange. For
   an exchange, pick the color you would like.

4. Choose your shipping option: buy a return label directly in the portal,
   or arrange and pay for your own shipping with any carrier. Return
   shipping is at your expense.

5. Pack the pillow in its black carrying bag, then place the bag inside a
   shipping box or bag mailer. The carrying bag is not a shipping container on
   its own.

6. Print your return authorization slip and place the top portion inside the shipping package alongside the pillow, not inside the carrying bag. If you bought a label in the portal, attach it to the outside of the package. 

If you are shipping with your own carrier, address the package using the shipping instructions on your slip. Ship within 30 days of your return being approved, and keep your tracking number until your refund or replacement is confirmed.

Good to know

- Refunds are issued to the card used for the original purchase. We process
  refunds within 5 business days of your return arriving at our warehouse.
  Depending on your bank, the credit can take 5 to 10 business
  days to appear.

- Exchanges ship to you free of charge once your return is processed. Each
  Pillowise color is a different cervical height, so an exchange is for a
  different color at the same price. For a different size or product,
  request a refund and place a new order.

- Please submit your return online before shipping anything back. A package
  that arrives without an approved return and a return authorization slip
  cannot be matched to an order, and we may not be able to process it.
  Contact us at info@pillowplaza.com before sending anything back outside
  the portal.